Customer Care

Resolving problems in real-time

What happens if a customer can't check into a vehicle because they have accidentally purchased the wrong type of product? Perhaps a  barcode only valid outside of rush-hours, or one that is only valid in the weekend? At the very least you want to be able to look up the barcode, inspact is usage and perhaps offer the traveler a voucher of some sort.When you log in to TapCheck as a customer care employee, you will be able to assist clients when they call you or send you a message describing their problem.Using WhatsApp or something similar you may even send them a replacement ticket.